Support
We’re here when something breaks.
Top producers don’t have time for a ticket queue. Talk to our live AI agent below — it learns from every resolved ticket and escalates to a human the moment it should.
Live support agent
Learns from every ticket
Hey, I'm the Estatly live support agent. I learn from every resolved ticket — ask me anything about billing, MLS, Twilio, your subscription, or how to get a feature live. If I can't solve it, I'll escalate to a human.
Email
Best for non-urgent questions, billing, and account changes.
support@estatly5000.com
Response: under 4 business hours
Priority text
Team & Brokerage tiers. Real human, 7 days a week.
priority@estatly5000.com
Response: under 30 minutes, 7am–11pm ET
Phone
Brokerage tier only — direct line to your success manager.
Book via success@estatly5000.com
After-hours emergency
Lead intake down? Live closing impacted? Use the on-call line — paid plans only.
oncall@estatly5000.com
Response: under 60 minutes, 24/7
Status & transparency
Real-time uptime, MLS sync health, and incident history are live at /status. We post root-cause write-ups within 5 business days of any incident affecting your business.